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One of our customer success representatives will contact you by your preferred method of contact (phone, text, or email) if they need to confirm your appointment and or ask any additional questions regarding your computer issue(s).

One of our Expert Technicians will meet you via the Team Viewer or Zoom meeting link that can be found in your confirmation email.

We aim to fix most of your issues remotely and if we are unable to, the technician would inform you ahead of time.

A remote session is when you grant someone access to your computer from another location therefore they are not onsite (your location) with you. This is how we are able to perform repairs, troubleshooting and other services remotely via the internet. With Team Viewer you control the access and have to provide us with your TVID and unique password. By default, we have clients leave the unique password as it changes automatically after each session. This means, no one, not even your technician can log back into your computer unless you specifically share the new password with them.

Team Viewer is a free to use tool we use to remotely log into your computer. You can use it for free while we perform on your computer. We have commercial licenses that allow us to perform the work we do. You will not incur any additional cost.

Instructions on how to install the latest version of Team Viewer can be found on their official website.

Instructions for Windows 7-10

Instructions for Apple Mac

Instructions for Ubuntu

We recommend you have the latest version of Team Viewer installed to your computer prior to your appointment with a technician. For quick and additional help speak to our live chat agents.

Zoom is a free to use tool we use to share screens when performing training. This tool allows you to see our screen and it allows us to see your screen when necessary. This tool does not allow for remote control like Team Viewer as it allows you to view only. You will not incur any additional cost.

Instructions on how to install the latest version of Zoom can be found on their official website.

Instructions for Windows 7-10

Instructions for Apple Mac

Instructions for Ubuntu

We recommend you have the latest version of Zoom installed to your computer prior to your appointment with a trainer. For quick and additional help speak to our live chat agents.

Read our full Refund Policy.

Currently, we are not offering same day bookings online. Same day bookings are considered to be an emergency appointment and can be booked by calling ‪(561) 316-7712‬, chatting with a Customer Success representative (on the live chat), or text message.

Most of our appointments are booked in advance and in order to reserve an onsite technician or a same day remote technician you must be booked by our Customer Success team. One of our representatives will be happy to guide you through the emergency and get you in touch with a technician immediately to get things resolved.

Technicians can be available for onsite or remote emergency calls 24/7 and holidays at a higher hourly rate dependent on the company’s overall schedules for the day.

Currently, we are not offering same day bookings online. Same day bookings are considered to be an Emergency Appointment. Most of our appointment are booked in advance and in order to reservice a technician onsite or remote same day you must call our customer success line ‪(561) 316-7712‬. One of our representatives will be happy to guide you through the emergency and get you in touch with a technician immediately.

We understand life happens and sometimes you may not be able to make an appointment on time or make it at all.

To be respectful to all of our clients we try to manage time effectively. We do send a calendar invite (in your confirmation email), along with  a Zoom (or Team Viewer) link and additionally follow-up with system automated email(s) and text(s) reminders ahead of your appointment to ensure you don’t miss it.

We offer you one chance to miss an appointment without penalty. You must reschedule within 24 hours for another appointment by calling ‪(561) 316-7712‬, otherwise your deposit would be considered forfeited.

To cancel or reschedule an already booked appointment please contact our Customer Success team via (561) 316-7712‬, text, email, the website contact us form or the live chat. We do not accept voicemails as adequate communication for cancelling or requesting a reschedule of your booked appointment. For cancelled appointments, please view our full Refund Policy.

We offer you two chances to reschedule an appointment. If, and only if, the request is made 24 hours before your appointment date/time. Your deposit is considered forfeited if you fail to reschedule outside of this time period or you request to reschedule more than two times. A third time reschedule will be considered a new appointment/booking. We accept email(s), text(s), live chat and verbal phone calls where you speak to a live person as adequate notice of request to reschedule. We do not accept voicemail requests for requesting an reschedule. Our Customer Success team will always send you a confirmation of your updated request in writing via email or text and some cases both. If the team does leave a voicemail it will surely be followed up with an email and or text to confirm the transaction.

We allow our remote technicians a 15 minute buffer between sessions. We allow our onsite technicians a window of time to arrive promptly at your location. There are many factors outside of our control that can contribute to a technician arriving late such as traffic, emergency appointments, another appointment running over time and more. Therefore, we allow onsite technicians a window of time such as between 8am and 10am, between 10am and 12pm, etc.

For a remote call, if all technicians are unavailable then a Customer Success team member with call you with an update. Otherwise, your assigned technician will initiate your appointment within 15 minutes of your appointment time. For example; if your appointment is for 9:00 am and your technician does not contact you by 9:15am then our Customer Success team will reschedule your time accordingly. Most of our expert technicians do contact you before the Customer Success team does if they are running a few minutes late. So not to worry, we always keep you updated in real-time.

Often times, you may have an issue(s) that our experts solve rather quickly. What we recommend you do with the extra time is allow our technicians to performs any optimizations, cleanups, updates or anything else your computer may require. This is also a great opportunity for you to ask questions regarding other device issues you may have or questions about technology in general.

Collectively, our team possesses a vast knowledge and hands on experience with many fields in the realm of Information Technology but that doesn’t mean we know everything about everything. If there is something we don’t know, need time to research (at no cost to you) or we need to ask another team member we inform you and get the right answers for you.

Most of the common IT and computer related issues we come across can be solved within a one hour session. There are instances where an issue will take longer than an hour. In that event, our technician will inform you as soon as they realize the issue is going to require more attention before it can be solved and present you with how long or what it will take.

Most of the common IT, computer related issues and computer optimization can be done remotely. In the event your issues with a computer, printer or other equipment need hands on attention, our technician will provide the address to drop-off and pick-up your equipment. Currently, as of 4/6/21, we are only offering local drop-off and pick-up at our Pompano Beach service station.

We service Broward, Palm Beach and Miami-Dade counties.  However, we do have limitations and restrictions in regards to how far our technicians can travel to your home or office on any given dates. Please speak to one of our Customer Success representative, at ‪(561) 316-7712‬, if you wish to schedule an onsite technician. We service as far north as Jupiter. As far south as Coral Gables. And as far south/southwest as Weston and Doral. Special distance exceptions may apply to locations 15 miles away from a major metropolitan area.

We bill hourly for service calls whether onsite or remote. Like any other service company we charge for 1 hour upfront for our service calls to guarantee the booking time slot. If a repair session requires more than 1 hour of a technician’s time, the technician will notify you prior to your service time being over. Sometimes an issue is not a quick fix that can be solved within 1 hour of time. We charge by half hour thereafter. For example; if your appointment runs over 1 hour and the total time is 1 hour and 23 minutes, then you will be billed for an additional half hour of time.

In these cases, the technician will outline the necessary steps, time and costs to you before moving forward. No work will ever move forward without express verbal and written confirmation by you. Services such as computer hardware and software upgrades can be time consuming and take more than 1 hour of time to accomplish. In these events, as mentioned above, the technician will properly quote you and obtain proper approvals before moving forward with work.

For service calls, whether remote or onsite, we accept payments via credit card online via our SSL 256-bit gateway using Stripe via the website. For larger projects such as custom computer builds we do accept various payment methods such as Zelle, Cash, Corporate Check, Bank Transfers/Wires and others.

No! The Person-to-Person training courses we offer online are 100% live and interactive. All courses are led by a human or alien master instructor in the particular field of study. We use Zoom to host live class sessions.

We have no issues if you and a colleague or two choose us over Netflix. However, we do offer group training sessions for a handful of topics and train on a Corporate Level. We believe in learning through storytelling, visual aids and engaging scenarios. If you learn faster in a group setting, contact our Customer Success at (305) 985-2298, and request a list of upcoming group trainings or start one of your own.

We have no issues if you and a colleague or two choose us over Netflix. However, we do offer group training sessions for a handful of topics and train on a Corporate Level. We believe in learning through storytelling, visual aids and engaging scenarios. If you learn faster in a group setting, contact our Customer Success at (305) 985-2298, and request a list of upcoming group trainings or start one of your own.

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